helping people grow
Arbour Counselling Office:
Tel 250.479.9912 Fax 250.704.0588
4277 Quadra St . Victoria . BC . V8X1L5
New Clients to Arbour
If you are new to our practice and you would like to inquire about an initial appointment, please call our office at (250) 479-9912. Press “0”, and our receptionist, Sylvia, will be able to answer any questions and set up an appointment for you. If Sylvia is unavailable at the time of your call, please leave a message in the confidential voicemail box, and she will respond to your call as soon as possible.
Upon scheduling your first appointment, you will receive an email with an invitation to create a username and password to gain online access to your Arbour Account. Your intake paperwork can be completed here before your first session. As well, you can manage any changes to your appointments and set your appointment reminder preferences.
Existing Clients Only
If you are an existing Arbour client, click below to add, change, or cancel your appointments.
If you are making a new appointment, please ensure that you select only your own therapist’s appointment schedule. If you would like to change to a different therapist for whatever reason, notify our office and we will walk you through that process.
Please use your online Arbour Account to make changes or cancellations to your appointments (versus leaving a phone message), as these are recorded immediately in our system. Since your appointment time is reserved specifically for you, we ask that you make any changes at least 24 hours in advance in order to help us fill that slot with another client. If you cancel an appointment inside of 24 hours of your appointment, you will be charged for the session. If you have an emergency, however, we will typically waive the fee. Thanks for your understanding!
Click this link to access your online Arbour Account: