couples | families
$140+GST / 50-min session
$140+GST / 50-min session
COVERAGE through BENEFITS
Extended benefit plans almost always cover some counselling services, but please note that not all extended benefit plans pay for Registered Clinical Counsellors (RCCs). Arbour's counsellors are all RCCs, not Registered Psychologists or Registered Social Workers, so please verify directly with your plan provider whether coverage exists for RCCs so that you aren't surpised.
Arbour will take your payment at the time of your appointment and issue you a detailed receipt which you can submit to your plan for reimbursement. We accept VISA, MasterCard, Debit, or Cheque.
If you qualify for a 3rd party benefit, claim, or grant to cover some or all of the counselling session costs, Arbour will bill the 3rd party directly. Some examples of 3rd party benefit programs include ICBC, Crime Victims Assistance Program, MCFD - Autism Funding Unit, Physicians Health Program, Regent Christian Online Academy, and Heritage Christian Online Academy.
Please ensure that we have received verification of your claim details before requesting an initial appointment. Be aware that your benefit, claim, or grant may not cover our entire fee of $140, and you are responsible for the remaining balance. If you have a remaining balance, you may request a client courtesy and we generally grant a $10 or $20 courtesy for households with income less than $60,000 or $50,000, respectively.
EMPLOYEE ASSISTANCE PLANS (EAPs)
A few of Arbour's counsellors are providers for a small selection of Employee Family Assistant Plans (EFAPs or EAPs). If your employer offers coverage with any of the three following plans, you must call your EFAP or EAP direct line to request a counsellor. Coverage is limited to the corresponding listed therapist.
Arete - Joel Durkovic
Walsmley Counselling Services - Joan Dosso
Optima Global Health - Calvin Black
We often receive requests for our therapists to join additional EAPs or EFAPs as providers. Please note that we are unable to join any additional EAP or EFAP panels at this time.
COVERAGE through DONATION
DONATION OR BURSARY
If you have been gifted with a donation or bursary to cover counselling, we will bill the donating entity directly. Please consider requesting a client courtesy rate from Arbour if your household income is below $90,000, and we will pass that savings on to the donor.
Please direct the person who has the authority to approve a bursary to our Bursary Notification Page. We request that any new bursary be approved through this method of communication to our office. Thank you!