WE USE A SLIDING SCALE TO MAKE COUNSELLING ACCESSIBLE.
OUT-OF-POCKET OR EXTENDED BENEFITS
Arbour takes payment for the counselling service from the client at the time of the appointment. We accept VISA, Mastercard, Debit, or Cheque.
Your detailed receipt from Arbour can be submitted for reimbursement to an extended benefit plan, if you have one, but please note that not all extended benefit plans cover Registered Clinical Counsellors. Please verify directly with your plan provider whether coverage exists.
When we bill a third-party payer that offers a benefit, claim, or grant, the case rate starts at $120 and carries a potential additional $10 or $20 surcharge if the client’s annual household income falls above $85,000 or $100,000, respectively. Thus, the case rate is one of $120, $130, or $140.
We will bill the 3rd party organization for the benefit portion they offer, and the client will pay the remainder of the fee at the time of the session, if applicable. Once the benefit is exhausted, if a client wishes to continue as a self-paying client, the case rate will be re-negotiated using the sliding scale.
THIRD-PARTY DONATION OR BURSARY
The sliding scale case rate is based on the client’s gross combined household income. A donation or bursary must be from an entity that is arms-length from the client (i.e., cannot be from a relative). Most commonly a bursary will come from a church, but it can also be a donation from an individual or other organization.
Please direct the person who has the authority to approve a bursary to our Bursary Notification Page. We request that any new bursary be approved through this method of communication to our office. Thank you!