couples | families
$140+GST / 50-min session
$140+GST / 50-min session
OUR CLIENT COURTESY PRACTICES
our therapists maintain a portion
of their practice open to reduced-fee sessions
to keep their services as accessible as possible
COVERAGE through BENEFITS
Extended benefit plans almost always cover some counselling services, but not all extended benefit plans pay for Registered Clinical Counsellors (RCCs). Arbour's counsellors are all RCCs. We are not Registered Psychologists or Registered Social Workers, so please verify directly with your plan provider whether coverage exists for RCCs so that you aren't surprised.
Arbour does NOT "direct-bill" any extended benefit plans, and instead takes your payment at the time of your appointment. We then issue you a detailed receipt which you can submit to your plan for reimbursement. We accept VISA, MasterCard, Debit, or Cheque.
If you qualify for a 3rd party benefit, claim, or grant to cover some or all of the counselling session costs, Arbour will bill the 3rd party directly, but you need to do the groundwork of obtaining a claim. Arbour has successfully worked with the following 3rd party benefit programs:
Crime Victims Assistance Program
MCFD - Autism Funding Unit
Physicians Health Program
Regent Christian Online Academy
Heritage Christian Online Academy, and
some disability insurance programs.
Please ensure that we have received verification of your claim details before requesting an initial appointment. Be aware that your benefit, claim, or grant may not cover our entire fee of $140, and you are responsible for the remaining balance. If you have a remaining balance, you may request a client courtesy and we generally grant a $10 or $20 courtesy for households with income less than $60,000 or $50,000, respectively.
EMPLOYEE ASSISTANCE PLANS (EAPs)
A few of Arbour's counsellors are providers for a small selection of Employee Family Assistant Plans (EFAPs or EAPs). If your employer offers coverage with any of the three following plans, you must call your EFAP or EAP direct line to request a counsellor. Coverage is limited to the following EAPs and the corresponding listed therapist.
Arete - Joel Durkovic
Walsmley Counselling Services - Joan Dosso
Optima Global Health - Calvin Black
We often receive requests for our therapists to join additional EAPs or EFAPs as providers. Please note that we are unable to join any additional EAP or EFAP panels at this time.
COVERAGE through DONATION
DONATION OR BURSARY
If you have been gifted with a donation or bursary to cover the cost of counselling, we will bill the donating entity directly. Please consider requesting a client courtesy from Arbour if your household income is below $90,000, and we will pass that savings on to the donating entity, otherwise the donating entity will be billed our full rate of $140.
If you have been granted a bursary or donation, please ask the person responsible for this fund to contact our administrator, Sylvia, at , to inform us of the terms of the bursary. Thank you!